Technology

The latest version of Microsoft’s intelligent business applications is the Microsoft Dynamics 365. It was introduced in July 2016 and released on November 1, 2016. The first phase of the new system offers a range of integration options and price tiers. Learn more about pricing in this short article. We’ve rounded up some of the … Read more

The features you need to look for in a call center software package are numerous. The basic functions you need to have are automatic call distribution and call routing. You want to make sure that every call is routed to the right agent, based on the caller’s area of expertise and nature. This will make … Read more